1. Accepting these Terms
By creating an account or using the Platform you agree to these Terms, our Content & Community Guidelines and the other policies in the Legal & Safety Center. If you do not agree, do not use Sonoroo.
Our Privacy Policy explains how we handle personal information. It is a separate document and is not a contract term.
2. Eligibility: adults only
Sonoroo is intended exclusively for adults. You must be at least 18 years old, and at least the age of majority where you live if that is higher, to create an account or use the Platform.
You must not use Sonoroo where accessing adult audio content is unlawful for you. We may ask you to confirm your age, and we may restrict or close accounts we reasonably believe belong to a minor.
3. Your account
- Provide accurate information and keep it up to date.
- Keep your sign-in details confidential. You are responsible for activity on your account unless it results from our failure to protect it.
- One person per account. Accounts may not be sold, rented or shared.
- Tell us promptly at support@sonoroo.com if you believe your account has been accessed without your permission.
4. Acceptable use
When using Sonoroo you must not:
- break the law or our Content & Community Guidelines;
- download, record, copy, redistribute or publicly share premium audio, or bypass any access control, preview limit or paywall;
- harass, threaten, impersonate or expose private information about anyone;
- use bots, scrapers or automated means to access the Platform, or interfere with its security or operation;
- use stolen payment methods, abuse refunds or payment disputes, or attempt to obtain Gems or content fraudulently.
5. Gems
Gems are Sonoroo’s internal digital credits. They let you unlock premium recordings from your Sonoroo balance without completing a separate card payment for each unlock.
- Gems may be used only within Sonoroo, for the digital transactions the Platform supports — today, unlocking premium audio.
- Gems are a limited licence to access content on the Platform. They are not money, e-money, a deposit, a security or cryptocurrency, and they have no value outside Sonoroo.
- Gems cannot be redeemed by listeners for cash or any other payment.
- Gems cannot be transferred, gifted, sold or traded between users.
- Your balance is shown in your account. We record every addition and use of Gems, and we may correct balances affected by errors, fraud or reversed payments.
- We may also add Gems to accounts without a purchase (for example for testing, support or promotions). Such Gems are subject to the same rules.
6. Purchasing Gems
Gems are sold in packages, each bought in a single one-time transaction. Buying Gems does not start a subscription or any recurring charge: you are charged once, for the package you chose, and nothing more unless you choose to buy again.
The number of Gems, the price and the currency of each package are shown before you continue to payment. Different packages may have different prices and may include volume discounts, so the price per Gem can differ between packages and over time.
Payments are processed by external payment providers. Sonoroo does not store your full card or bank details. The payment provider’s own terms and privacy notice also apply to the payment.
Gems are credited to your balance only after the payment provider confirms to us that the payment succeeded. Returning to Sonoroo from a payment page is not by itself confirmation. If a payment is not completed, no Gems are added.
7. Premium audio unlocks
Creators decide which recordings are free and which are premium, and set the Gems price of premium recordings. You can listen to a preview of premium recordings before unlocking them. An unlock is a digital access transaction: you spend Gems to access a recording on the Platform.
- When you unlock a recording, its price in Gems is deducted from your balance once, and you are shown the price before you confirm.
- An unlock gives you a personal, non-transferable right to stream that recording on Sonoroo for as long as it remains available on the Platform and your account is in good standing. Opening it again does not cost more Gems.
- Paid content remains subject to removal where the law requires it or where it breaches our policies, to restrictions on your account or the creator’s account, and to the other exceptions in these Terms. Recordings may also become unavailable if a creator removes them.
8. Refunds and cancellations
Gem purchases may be refundable where required by applicable law, in cases of duplicate or unauthorised charges, or where Sonoroo otherwise approves a refund under its policy.
Once Gems have been spent on digital content or other platform transactions, refund eligibility may be limited because the associated digital benefit has been used, except where applicable law requires otherwise.
Gem purchases are one-time transactions, not subscriptions, so there is no recurring charge to cancel. If you leave the payment page before completing a payment, no payment is taken and no Gems are added.
To ask for help with a purchase or a refund, contact support@sonoroo.com. Please contact us before opening a dispute with your bank — we can usually help faster. If a payment is refunded, reversed or charged back, we may remove the related Gems from your balance and may restrict the account while the matter is resolved.
Nothing in these Terms limits rights you have under applicable consumer law that cannot be excluded or limited by contract.
9. Intellectual property
Recordings belong to their creators or their licensors. The Sonoroo name, software and design belong to us or our licensors. Except for the limited right to stream content described above, these Terms give you no rights in any content or in the Platform.
To report content that infringes your rights, see our Copyright & Intellectual Property Policy.
10. Moderation
Every recording is reviewed by a moderator before it is published and may be reviewed again at any time. We may restrict, remove or decline to publish content that breaches our policies or the law, and we act on reports from users and third parties — see Report Abuse.
11. Suspension and termination
You can stop using Sonoroo at any time and ask us to close your account by contacting support@sonoroo.com.
We may suspend or close an account, or restrict features, if we reasonably believe these Terms or our policies have been breached, to prevent fraud or harm, or where the law requires it. Where appropriate and lawful we will tell you why and how to contact us about the decision. Closing an account does not by itself entitle you to a refund of unused Gems; refunds are covered in Refunds and cancellations.
12. Disclaimers and liability
We work to keep Sonoroo available and secure, but the Platform is provided “as is” and “as available”. We do not guarantee uninterrupted service, and content is created by independent creators, not by Sonoroo.
To the extent permitted by law, Sonoroo is not liable for indirect or consequential losses. Nothing in these Terms excludes or limits liability that cannot be excluded or limited under applicable law.
13. Changes to the service and to these Terms
We may change, add or remove features as the Platform develops. We may update these Terms; the “Last updated” date shows the current version. If a change materially affects you, we will give reasonable notice before it applies. Continuing to use Sonoroo after a change takes effect means you accept the updated Terms.
14. Contact
Questions about your account, purchases or these Terms: support@sonoroo.com. Legal notices: legal@sonoroo.com.