1. Information we collect
Account and contact information
Your email address, password (stored only as a secure hash), account settings and, if you become a creator, your public handle, display name and profile description.
Usage and device information
Technical information such as IP address, browser and device type, session information, pages and recordings accessed, and timestamps. We use it to run, secure and improve the Platform.
Uploaded audio and related data
Recordings creators upload, together with titles, descriptions, generated previews, waveforms and transcripts produced by automated speech-to-text processing.
Creator verification information
Identity and age verification is performed by a third-party verification provider. Sonoroo receives and keeps the outcome of the check (for example whether identity, age and liveness were verified, the verification status and the issuing country) and the provider’s reference. We do not store copies of identity documents or selfies; those are handled by the provider under its own privacy terms.
Payment information
Payments are processed by external payment providers. Card and bank details are entered with, and held by, the provider; Sonoroo does not receive full card numbers. We keep the transaction references, amounts, currency and status needed to credit Gems and keep accurate records.
Transaction and Gems records
Your Gems balance history, purchases, unlocks and, for creators, earnings records.
Moderation and safety data
Results of automated content screening, moderation decisions, reports you submit or that concern you, and related correspondence.
2. How we use information
- to create and operate your account and provide the Platform;
- to process purchases, maintain Gems balances and record creator earnings;
- to verify creators and keep the Platform adults-only;
- to review content, handle reports and enforce our policies;
- to prevent fraud, abuse and security incidents;
- to communicate with you about your account, purchases and policy changes;
- to understand and improve how the Platform is used;
- to comply with legal obligations and respond to lawful requests.
3. Legal bases
Where data-protection law requires a legal basis, we rely on performance of our contract with you, our legitimate interests in running a safe and reliable service, compliance with legal obligations, and your consent where we ask for it (you can withdraw consent at any time).
6. International transfers
Our service providers may process information in countries other than your own. Where the law requires, we use appropriate safeguards for such transfers, such as contractual protections.
7. Security
We use technical and organisational measures appropriate to the risk, including encrypted connections, access controls, hashed passwords and private storage for media. No system is perfectly secure, and we cannot guarantee absolute security, but we work to protect your information and to respond promptly to incidents.
8. Retention
We keep information for as long as your account is active and as needed to provide the Platform. Some records are kept longer where necessary: financial and transaction records for accounting and legal obligations, and safety, moderation and verification records to investigate abuse, defend legal claims or cooperate with competent authorities. When information is no longer needed, we delete or anonymise it.
9. Your rights
Depending on where you live, you may have the right to access, correct, delete or receive a copy of your personal information, to object to or restrict certain uses, and to withdraw consent. You can also lodge a complaint with your data-protection authority.
To exercise a right, email legal@sonoroo.com. We may need to verify your identity, and some information may have to be kept for the reasons described above.
10. Adults-only service
Sonoroo is intended exclusively for adults aged 18 or older. We do not knowingly collect personal information from minors. If you believe a minor has created an account, please tell us through Report Abuse.
11. Changes to this policy
We may update this Privacy Policy. The “Last updated” date shows the current version, and we will give notice of material changes.
12. Contact
Privacy questions and requests: legal@sonoroo.com. General support: support@sonoroo.com.